IT Support

To simplify their business structure and avoid unnecessary HR and IT costs. Ensuring end users have continued access to a professional, experienced IT helpdesk team.

More cost-effective than ongoing IT recruitment training.
Many clients utilise us as an outsourced IT department, giving them stable, continuous support and protection from IT employees leaving, while avoiding the time and money spent on recruitment and training.

Your internal IT team can focus on existing work. Your internal IT team often manages IT projects, and that’s where we can help. We can manage your helpdesk support requests, allowing your team to focus on other projects.

Continuity of support to cover IT absence. We’re available when your IT team are away, resolving gaps in cover when your IT employees are on holiday or off sick.

Access to a broad range of technical expertise. Our IT Support helpdesk team includes a wide range of experience, qualifications and specialisms. Our network of partners also contributes to our access to specialist IT knowledge.

A good IT Support provider will be able to help your business resolve any IT-related issue. For example (but not limited to): setting up and managing new users and leavers, issues sending or receiving emails, forgotten passwords, access issues, connectivity troubleshooting, slow performance, network file access, software crashes, detecting viruses and ensuring software and patches are kept up to date.

Curveball clients: To request IT Support, simply raise a support request ticket. You will quickly receive an email confirming receipt of your request and providing your unique ticket number. A member of our UK-based IT team will provide support as requested, within our SLA timelines.

Not a client of Curveball? No problem. If your organisation is experiencing IT issues, we can help: Send us a message

We offer unlimited support requests for a fixed monthly fee, so there’s no need to worry about how often you can contact us.

We offer a range of flexible IT support packages designed to meet the needs of UK businesses. Our packages typically include remote support, proactive monitoring, cybersecurity solutions, and cloud service management. We can tailor a package to your specific requirements, whether you need ad-hoc support or a fully managed IT solution.

Yes, absolutely. We are fully committed to GDPR compliance and understand the importance of data protection for UK businesses. Our services include secure data handling, regular security audits, and compliance advice to ensure your business meets all relevant regulations. We can also help you implement best practices for data security and privacy.

Cybersecurity is a top priority for us. We offer comprehensive cybersecurity services, including proactive threat monitoring, firewall management, anti-virus and anti-malware solutions, and regular security updates. We also provide employee training to help prevent phishing and other social engineering attacks. We implement robust security measures to protect your business from ransomware, malware, and other cyber threats.

Managed IT services provide proactive and comprehensive IT Support, allowing you to focus on your core business. Benefits include reduced downtime, predictable IT costs, improved security, access to expert IT Support, and enhanced productivity. We take care of your IT infrastructure, allowing you to operate more efficiently and strategically.

Yes, we have extensive experience supporting Microsoft 365 and other cloud services like Google Workspace and AWS. We can help with setup, migration, ongoing management, and troubleshooting. Whether you need assistance with email, cloud storage, or collaboration tools, our team is here to ensure your cloud services are running smoothly and securely.

Yes, we specialise in designing, installing, and maintaining secure Wi-Fi and network infrastructure for UK offices. We can ensure your network is reliable, fast, and secure, with robust firewalls and encryption. We also provide ongoing connectivity monitoring, allowing us to respond quickly to any drops in download/upload speed to prevent downtime.