Why consider outsourcing IT Support in 2026? Plus 10 benefits of additional IT Support

Technology is evolving at a pace that’s faster than anything we’ve experienced in the last decade. AI-driven tools are transforming workflows, cybersecurity threats are becoming more sophisticated, cloud platforms are expanding in capability, and new digital solutions are emerging every month.

All of this presents incredible opportunity, but only if businesses can keep up.

This is where many organisations are now recognising the true value of outsourced IT support.

With rising business costs, increased pressure to deliver productivity gains, and the need to adopt new technologies efficiently, IT managers are questioning whether an in-house-only model provides the speed, insight, resilience and cost control they need for 2026 and beyond.

Outsourcing IT support gives businesses access to a broader skill set, better tools, improved security, and a more scalable support structure, all while freeing internal teams to focus on projects that drive real transformation.

Before we dive into the expanded reasons, here’s the quick version…

1 . Keep pace with rapid technology change

You gain access to up-to-date insights, knowledge and expertise, crucial for adopting emerging tools, improving security and staying competitive.

2. Boost productivity while reducing costs

With business costs rising, outsourcing offers predictable budgeting and a more efficient way to scale support without high recruitment and training expenses.

3. Strengthen cyber security & continuity

IT Support providers ensure uninterrupted support, improved resilience, modern security practices and coverage during absences, something many in-house teams struggle to maintain alone.

Technology is advancing so quickly it’s difficult for internal teams to keep up. Outsourcing ensures you always have access to experts to share the latest tools, emerging platforms, AI developments and industry best practices, so your business doesn’t fall behind competitors or miss opportunities for innovation.

At Curveball Solutions, our clients receive regular IT account reviews to ensure their IT is running securely, smoothly and is future ready.

With rising business costs, organisations need to scale efficiently. Outsourced IT support improves productivity by using advanced tooling, streamlined workflows and automation, all at a predictable cost that’s typically far lower than hiring and training additional staff.

Cyber threats continue to evolve at unprecedented speed. Outsourced providers deliver modern security practices, 24/7 monitoring, rapid threat response and better compliance support, significantly reducing risk and strengthening business continuity.

Internal IT teams should be able to spend focused time on projects to improve the business and drive innovation. Instead, many are getting buried in day-to-day support tickets. Outsourcing your support helpdesk allows your IT department to focus on digital transformation, AI projects, security enhancements or cloud optimisation, all key areas of the 2026 IT strategy.

A small internal IT team often can’t effectively cover all areas: cloud, cybersecurity, infrastructure, networking, compliance, helpdesk and more. Outsourcing gives you access to a broad team of specialists whose combined knowledge provides a wealth of expertise that can be on hand to support your team.

IT recruitment is an expensive and time-consuming business.

Outsourcing avoids skill shortages, recruitment costs, high salaries, training periods, and staff turnover. Instead, you get a consistent, high-performing team with up-to-date knowledge, helping you manage the budget pressures that many IT Managers are facing in 2026.

Sickness, holidays and unexpected departures can disrupt internal IT operations. Outsourcing ensures uninterrupted coverage and guaranteed service levels, reinforcing the cybersecurity and resilience priorities the majority of organisations are focused on for 2026.

When headcount increases, new sites open or new technology is introduced, demand on IT support will spike. Outsourcing provides instant scalability without the hassle of recruiting IT staff, while also protecting your team’s workload and ensuring rapid adoption of new tools.

The best Managed IT service providers invest in advanced monitoring platforms, automation, diagnostics and security tools that would be costly for most businesses to purchase independently. Outsourcing gives you immediate access to these solutions, improving efficiency, reducing downtime and supporting cost optimisation.

With hybrid working firmly embedded, users expect quick, seamless support wherever they are. Outsourced help desks are built for speed and efficiency, improving employee productivity, reducing downtime, and supporting your operational cost-reduction goals.