The Challenge
While managing IT across several TG Group businesses, Group ICT Manager Chris Jackson was also dealing with a high turnover of IT Technicians, resulting in ongoing recruitment and training responsibilities. Chris had set up new IT projects that required ongoing work however, due to the difficulties retaining trained IT Technicians, he found that he was spending more time managing day-to-day IT issues.
This put Chris in the difficult position of having little time to focus on his core job activities and being the only IT point of contact for the group.
In addition, the business was dealing with multiple 3CX servers across their estate, multiple licences and ageing hardware, causing operational headaches.
The Solution
Our experts delivered a multi-layered IT Support system to ensure that Chris and the wider business would have support in place.
With access to our IT helpdesk, employees could contact us directly to resolve any IT issues.
