Why Liverpool businesses are choosing local IT Support in 2026 (backed by real North West case studies)

We work with organisations all over the North West, from Liverpool and the Wirral to Halton, Manchester, Chester and beyond. But over the last year, Liverpool has been one of the most interesting places to watch in terms of how businesses are using and relying on their IT.

The city’s growing fast. Tech, digital, retail, professional services… Liverpool’s levelling up, and that means IT has to keep up too.

In this article, we’re sharing what we’ve learned from working closely with Liverpool businesses, and how these trends reflect what we’re seeing across the wider region.

Across the North West, more businesses are realising that working with a local IT partner gives them something national providers can’t always match:

Quick support when it actually matters.

When something goes wrong, being able to get to the affected site and fix the issue can save hours, sometimes days, of downtime. Our IT team regularly pop in to clients’ sites to resolve technical setup issues.

People who actually understand your business, not just your tech.

Relationships matter. The better we know your team and how you work, the better your IT results will be.

Support that fits the local landscape.

Liverpool has its own quirks, opportunities and challenges. The Baltic Triangle, for example, is full of creative agencies growing faster than their networks can keep up.

A proper partner, not a faceless ticketing system.

Businesses want advice, guidance and straight-talking support, not unnecessary technical jargon. We find that our Liverpool clients value friendly, down-to-earth yet professional IT support.

Liverpool has a few traits that create very specific IT requirements:

It’s growing fast, especially in the digital and creative sectors.

Agencies and start-ups often outgrow their tech before they even realise it.

Many Liverpool city centre offices are in older buildings.

So many historic, beautiful buildings. Cabling? Not-so-beautiful. We see this a lot.

Hybrid working is the norm.

With many employees regularly working from home across the city, teams need secure network access from Aigburth to Anfield.

IT staff recruitment is competitive.

Many local businesses find that recruiting strong IT expertise can be a battle. The process is long, it’s expensive, and in the current jobseekers’ market, competition for skilled people is fierce.

Liverpool is a city that keeps you on your toes, and that’s one of the reasons we love working here.

A creative agency based near the Baltic Triangle contacted us about constant Wi-Fi issues and slow file syncing.
Deadlines were at risk, and tempers were being tested.

What we found:

• Aged networking equipment
• Patchy Wi-Fi coverage
• No failover
• A cloud setup that wasn’t configured properly

What we did:

• Installed a solid, business-grade wireless solution
• Reconfigured their cloud storage
• Added resilience and monitoring

The result:

• 40% less downtime
• Faster, smoother workflows
• Fewer headaches for everyone

And because we’re close by, getting on-site to diagnose everything properly made all the difference.

A Liverpool-based retailer spotted unusual activity on one of their devices. They were referred to us by another client, and they needed support quickly.

What we did:

• Visited onsite
• Traced the issue
• Removed the threat
• Rolled out security improvements, including MFA across all locations

Outcome:

• Full recovery within hours
• Much stronger security across the business
• A team that now knows what to look out for

This is something we’re seeing across the North West: cyberattacks aimed directly at SMEs. Being nearby allows us to attend sites quickly if needed.

A North West non-profit with a Liverpool-based team sought to modernise its IT operations and enhance security.

We helped them:

• Move to a modern cloud setup
• Improve device security
• Simplify remote access
• Manage Microsoft 365 licensing more effectively

Now their team can collaborate easily and securely.

Across the North West and in Liverpool, businesses want:

• Support that’s quick and friendly
• Clear advice without technical jargon
• Robust cybersecurity
• An IT Support partner that is proactive and works to prevent problems, rather than fighting fires when things go wrong.
• A partner who feels like part of the team

And that’s exactly what local, relationship-driven support offers.

If you’re based in Liverpool and want support from a team that already understands the city and its business community, you need Curtveball Solutions. Click the button below to find out more about Liverpool IT Support from Curveball, including our IT packages.