The Cob House Countryside Park
The Cob House Countryside Park is nestled in the heart of rural Worcestershire. Sert in 45 acres of beautiful countryside, with a fishing lake, animals, beautiful countryside, the Mayflower cafe and camping facilities.
Service Stack
- Business Broadband
- Phone System
- Fixed Line Telecoms
- SIP Trunks
- IT Support
- Professional Services
Industries
Leisure
Tourism
Hospitality
Facilities
The Mayflower Cafe
Camping, Caravanning & Fishing
Events & Event Hire
Location
The Case in Brief
When Luan and Guy Thomas took over The Cob House Countryside Park in 2021, they acquired a business within a stunning piece of the Worcester countryside. However, they also inherited some serious problems that hit business operations straight away.
Luan said “Wifi dropping out had a massive impact, losing our wifi connectivity basically stops our business because the phones don’t work, the card machines don’t work meaning we’re not able to take any payments. It was massively stressful.”
Luan continues, “We have no alternatives to allow customers to pay for services or food as people don’t carry cash anymore. Customers were having to hang around and wait and of course, they can find that frustrating.”
“Without any mobile signal in the building, customers ask for access to wifi to allow them to contact friends they might be meeting up with or share any photos or check-ins on social media. This is really important for the visibility of our business online. “
WHAT WAS WRONG?
When The Cob House was purchased, it came with intermittent broadband, poor WiFi signal and no access to mobile networks.
WHY THIS IS A PROBLEM
Without reliable connectivity, the business couldn’t take payments, operate effectively or provide customer WiFi access.
WHAT’S THE IMPACT?
Unhappy customers, frustrated staff, time wasted, stress, customers unable to check in on social media, lost promotion of business.
THE SOLUTION