Tudor Griffiths Group
Back in 1874, near Oswestry, Shropshire, 25 year old William Griffiths started making bricks and drainpipes in his backyard. Fast forward to today, the Tudor Griffiths Group is one of the UK’s leading independent businesses in supplying construction materials and building supplies, ready-mixed concrete, skip hire, waste management and recycling.
After more than 140 years in business and now with 40 sites, the Tudor Griffiths Group is still owned and managed by the Griffiths family near Oswestry.
Service Stack
Employees
280+
Industries
Builders Merchants
Concrete Supplier
Aggregates
Environmental Services
Locations
Shropshire
Cheshire
Worcestershire
Wrexham
Gwynedd
Powys
Ceredigion
The Case in Brief
While managing IT across several TG Group businesses, Group ICT Manager Chris Jackson was also dealing with a high turnover of IT Technicians, resulting in ongoing recruitment and training responsibilities. Chris had set up new IT projects that required ongoing work however, due to the difficulties retaining trained IT Technicians, he found that he was spending more time managing day-to-day IT issues.
This put Chris in the difficult position of having little time to focus on his core job activities and being the only IT point of contact for the group.
In addition, the business was dealing with multiple 3CX servers across their estate, multiple licences and ageing hardware causing operational headaches.
WHAT WAS WRONG?
Difficulty recruiting, training and retaining IT Technicians which meant 30-40% of the ICT Manager’s time was spent on day-to-day support.
WHY THIS IS A PROBLEM
Insufficient time was allocated to managing core IT projects to improve the business and no cover was in place when holidays were taken.
WHAT’S THE IMPACT?
Core IT projects taking a back seat and money and time wasted on IT recruitment and training, all creating a stressful situation.
THE SOLUTION