• About
  • Blog
  • Limited Offer
  • Contact Us
Curveball SolutionsCurveball SolutionsCurveball SolutionsCurveball Solutions
  • 0151 547 4321
  • ‎
  • ‎
  • ‎
  • Managed IT
    • IT Support
    • IT Security
    • IT Health Check
  • Communications
    • Telecoms
    • Mobile
    • Connectivity
    • M2M and IoT
  • Utilities
    • Energy
    • Water
  • More

Mobile FAQ

    Home Mobile Mobile FAQ
    Next

    Mobile FAQ

    By Jane Moriarty | Mobile | Comments are Closed | 1 May, 2018 | 1

    What is 3G?

    3G is a third-generation technology of mobile phone standards. The benefits of a 3G network as opposed to a 2G network include the ability to support greater number of both voice and data customers, and higher data rates (such as mobile Internet access). 3G networks are also capable of video calling. Telstra’s Next G, Optus and Vodafone are current, Australian examples of service providers with 3G networks.

    What is 4G

    4G is the fourth generation of mobile phone technology and follows on from 2G and 3G.

    What is 2G?

    2G technology was suitable for making calls and sending text messages while 3G makes it possible to access the internet more effectively through your mobile phone.

    What to expect from 4G?

    4G services should make it much quicker to surf the web on your mobile, tablets and laptops – speeds will be nearer to what you currently experience with home broadband.

    Because of this, 4G is ideally suited for services which demand more capacity like video streaming, mapping and social networking sites.

    For the typical user, download speeds of initial 4G networks could be around 5-7 times those for existing 3G networks.

    This means a music album taking 20 minutes to download on a 3G phone and just over 3 minutes on 4G. This is based on existing 3G speeds being 1Mbit/s on average and 4G speed being 6Mbit/s (average of 5 and 7 times faster).

    What is MMS?

    MMS stands for Multimedia Messaging Service and is the sending of messages that include multimedia such as images, audio, video and text. MMS is standard on most mobile phones, and costs more than an SMS.

    What is SMS?

    Short Message Service (SMS) is a text messaging service component of phone, Web, or mobile communication systems. It uses standardized communications protocols to allow fixed line or mobile phone devices to exchange short text messages.

    What is an app?

    Apps are small programs that perform a specific task. You’ll find apps for tying a Windsor knot, a lightsabre simulator as well as satnavs and spirit levels. Want to convert currency when abroad or keep your child entertained en route? There’s an app for that, too.

    The apps you’re able to download and run depends on the operating system used by your smartphone. Each OS has its own app store, where you can browse for apps, read user reviews and then download the ones you want. Many apps are free although you will need to pay for some.

    Can I keep my phone number if I switch provider?

    Yes. Contact your old mobile phone provider and ask for your porting authorisation code (PAC). Many providers will supply this immediately over the phone, though some may ask you to request it in writing then send it to you by post.

    Providers must send your PAC to you within two days of receiving your request (by phone or by post, depending on which method they use).

    Give your PAC to your new provider, who will transfer your number over to your new service.

    To see which networks came out on top in a customer satisfaction survey, read the ‘Which’ best mobile networks advice guide.

    What is a PAC?

    PAC stands for Porting Authorisation Code and you’ll need this if you want to bring your old phone number with you when you move from one network to another. Provided you’ve fulfilled any contractual agreement you may have had with your previous network you can get a PAC from them.

    Your new network won’t be able to transfer your phone number without a PAC, so it will save time if you contact your old network to get it first.

    What is a smartphone?

    A smartphone is a mobile phone with computer-like features which may include e-mail capabilities, a personal organizer, a touch screen or a keyboard. Smartphones usually offer more data capabilities and connectivity options than a regular mobile phone, and most can have applications “installed” on them, just like a computer. Examples of popular smartphones include Apple’s iPhone, RIM’s BlackBerry and the range of Google Android smartphones like the HTC Desire and the Samsung Galaxy S II.

    What is a SIM card?

    A SIM card is a removable “smartcard” that must be inserted into a mobile phone. SIM cards securely identify a mobile phone to the mobile phone network. You need a SIM card to make phone calls. A SIM card also allows you to change phones but keep your mobile number by simply removing the card from one mobile phone and inserting it into another. SIM stands for Subscriber Identity Module.

    How can I boost my phones battery life?

    Your phone’s display is the largest drain on power – the brighter your screen, the more energy is required to power the backlight. Turn this down and reduce the time it takes before your backlight times-out and switches off.

    Turn off Wi-Fi and GPS when you’re not using them and if you’re only going to use your phone for calls and texts for a while then consider switching from 3G to GSM (this may be listed as 2G in the Settings menu).

    Download apps to track what’s using your battery and then turn off (or uninstall) any particularly power hungry apps. Also reduce the frequency that your phone checks for emails or syncs with Facebook.

    What is covered within my tariff bundle?

    Calls to UK Landlines(01,02,03), calls to UK network mobiles. Calls to numbers on the same network are usually free and exempt from the bundle. UK texts are also included within the bundle.

    How do I find my IMEI number.

    Dial *#06#

    How do I activate my voicemail on O2

    http://www.o2.co.uk/help/phones-and-devices/setting-up-voicemail-901

    What is the coverage like where I live?

    http://www.o2.co.uk/coveragechecker

    http://www.vodafone.co.uk/our-network-and-coverage/uk-coverage-map/index.htm?=network

    http://ee.co.uk/ee-and-me/network/4gee/coverage-checker

    How do I do a factory reset on my phone.

    Iphone

    http://www.digitaltrends.com/mobile/how-to-factory-reset-an-iphone/#!Ct4oZ

    Lumia

    https://expertcentre.nokia.com/en/articles/faqs/Pages/Resetting-Windows-Phone-8-When-the-Phone-Is-Unresponsive.aspx

    Samsung

    http://techchannel.radioshack.com/reset-samsung-cell-phone-1618.html

    How do I switch off data roaming

    http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),CASE=14032

    Nokia Lumia – If you want to avoid using data when you’re abroad, you need to turn off data roaming on your mobile phone. Once done, you can only make voice calls, send SMS and use applications that don’t require an internet connection.

    1. Find “mobile network”

    • Slide your finger left on the display.
    • Tap Settings.
    • Tap mobile network.

    2. Turn data roaming on or off

    • Tap the field below Data roaming options.
    • Tap roam or don’t roam to turn data roaming on or off.

    3. Exit

    • Tap the Home key to return to standby mode.

    How much data allowance do I need?

    Almost all smartphone functions require an internet connection to work properly. For example, you’ll need data when browsing the web, sending e-mails, watching YouTube videos or updating Facebook and Twitter.

    Most phones come with a data package, typically 500MB or 1GB each month. 500MB should be enough for most people as long as you’re not using your smartphone for data-intensive tasks such as downloading music or streaming videos.

    It’s hard to say exactly what constitutes 500MB of data as every web page differs in size depending on the amount of text, images and other multimedia content it contains. However O2 estimates that 500MB is the equivalent of 1500 rich web pages (like bbc.co.uk), 5000 basic web pages (like Twitter), 1000 emails with photos attached or 60 short YouTube videos.

    Check you have enough data to cover your usage – speak to your provider for more advice on the package which best suits your needs. And remember, your phone can consume data even when you’re not actively using it as it may be set up to run tasks in the background, such as checking for new emails or Facebook updates.

    Can I use my phone abroad?

    http://www.which.co.uk/technology/phones/guides/using-mobile-phones-abroad/using-your-mobile-when-abroad/

    I’m being asked for my PUK. What does that mean?

    PUK stands for ‘Pin Unlock Code’, and has to be entered if you’ve locked your SIM by repeatedly entering the wrong PIN code. If you’re asked for a PUK code, you’ve had more goes at guessing your SIM card PIN code than you’re allowed.

    You’ll need to phone your network provider Customer Services for your PUK code to unlock the SIM. For security reasons, it’s only the network operator that can legally provide you with a PUK code to unlock your SIM.

    O2 – http://www.o2.co.uk/puk/

    Your allowance on O2

    Standard – This is what is covered under your tariff. Our aim is to make sure you never have charges in this area.

    • Calls to National rate numbers – This is UK landlines (01,02,03) these minutes come out of your minute allocation.
    • Calls to O2 Mobiles – These are all included in the tariff as standard, there should never be a charge in this section. O2 to O2 calls are free.
    • Calls to other networks – This is calls to other mobile networks. These minutes come out of your minute allocation.
    • Calls to voicemail services –NB this is only chargeable when used abroad.
    • Calls to free numbers – You can provide 10 landline numbers which you can call free and this does not come out of your allowance. If this has not been set up then please contact us to do so.
    • O2 Data Service – This is data usage. If there is charges in here then data is being used without a bolt on.
    • Texts – This is part of your tariff so there will be an allowance.

    Non-Standard – This is areas not part of your tariff and things that cannot be resolved by adding a bolt on.

    • Calls to no-geographic numbers – This is calls to numbers such as 0845 or 0870. These are not part of your tariff allowance and therefore chargeable.
    • Calls to directory enquiries – As per the title this is calls to directory enquiries or 118 118 etc. These are not part of your tariff and therefore chargeable.
    • Media Messaging – This is picture messaging (MMS). If the user has a data bolt on then they get 20 free MMS messages.(This is not available on the business on and on tariffs.) These are not part of your tariff and therefore chargeable.
    • Premium texts – these are chargeable texts and are not included within your text allowance. An example of these are texts to vote the winner of X-Factor. You can click on the amount and this will open another sheet which shows who has sent the texts and to what number.

    International Charges

    If you have any users who spend a lot of time abroad please call us so we can see if there is a bolt on we can add to help reduce the charges.

    If you are going to Europe then you can select from two options.

    O2 travel is free to all business customers.

     This option is more aimed towards data usage abroad. With my O2 travel you are charged £1.99 a day for data usage allowance of 50MB per day.

    Calls back to the UK and within Europe are charged at 18p per minute and receiving calls in Europe is just 4p per minute.

    Text messages sent to the UK and Europe are 5p, to receive a text message is free of charge. Sending a picture message is the same as the UK so we would suggest sending via email or third party apps such as WhatsApp.

    The second option is My Europe Extra and this comes at a cost of £4.26 per month if taken for a minimum of 12 months or £8.51 if taken as a one off.

    Please be aware this cannot be taken at the same time as O2 travel.

    With My Europe Extra you will not be charged when you receive a call in Europe and is just 25p per minute to make a call to anywhere in Europe.

    When traveling out of Europe we do not have specific bolt on’s we can add please see the link below where you can find out the charges for the country you are visiting.

    http://international.o2.co.uk/internationaltariffs/travelling_abroad

    For more information and advice then please contact us on 0151 547 4321 or email our customer service department on customerservices@curveballsolutions.com

    No tags.

    Related Posts

    • Telecommunication FAQ

      By Jane Moriarty | Comments are Closed

      I’ve got a fault on my line what do I need to do? Give us a call on 0151 547 4321, In preparation the call handler will ask a series or fault diagnostic questions toRead more

    • MDM FAQ

      By Jane Moriarty | Comments are Closed

      What version of Windows do I need to use the MobiControl portal? The MobiControl portal is compatible with the following operating systems. Windows Vista Windows 7 Windows 8 Windows Server 2008 Windows Server 2012 WhatRead more

    • Web Design FAQ

      By Jane Moriarty | Comments are Closed

      I only have a small, non-computer related business. What can a website do for me? Many people overlook the various products, services, or business processes they can include on a website. Any communication or interactionsRead more

    • Tracking FAQ

      Tracking FAQ

      By Jane Moriarty | Comments are Closed

      Vehicle Tracking How does vehicle tracking work? Vehicle tracking works by transmitting GPS location and engine activity data stored in a GPS tracking unit installed in the vehicle. The data is sent via a SIMRead more

    • Office 365 FAQ

      By Jane Moriarty | Comments are Closed

      Is internet access required for Office 365? Internet access is required to install and activate all Office 365 plans and to manage your subscription account. Internet connectivity is also required to access Office 365 cloudRead more

    • Digital FAQ

      Digital FAQ

      By Jane Moriarty | Comments are Closed

      TU Go How TU Go Works: With the TU Go app, your O2 Pay Monthly mobile number works on more than just your phone – you can use it on tablets and laptops too. ItRead more

    • connectivity FAQ

      Connectivity FAQ

      By Jane Moriarty | Comments are Closed

      I have an appointment booked with an engineer to attend my site. What time can expect them to arrive? If you have a morning appointment, the engineer will arrive between 08:00 – 13:00. If youRead more

    • Man Screaming at Laptop

      Top 5 IT problems faced by Small Businesses

      By Jane Moriarty | 0 comment

      IT maintenance may not be your primary focus when running a business, however to achieve your goals it can be shrewd to consider how to avoid the disruption caused by IT problems before they strike.Read more

    Next

    Categories

    • Articles
    • Business
    • Business Continuity
    • Cloud
    • Digital
    • IT Security
    • IT Support
    • Managed Services
    • Mobile
    • News
    • Office 365
    • Online
    • Telecommunications
    • Tracking
    • Utilities
    • Work From Home

    Archives

    • January 2021
    • December 2020
    • October 2020
    • September 2020
    • August 2020
    • June 2020
    • May 2020
    • April 2020
    • March 2020
    • February 2020
    • January 2020
    • December 2019
    • November 2019
    • October 2019
    • September 2019
    • August 2019
    • July 2019
    • June 2019
    • May 2019
    • April 2019
    • May 2018

    Find Us

    Suite 5, Enterprise House
    Moorgate Point
    Moorgate Road
    Liverpool
    L33 7XW

    contact us

    Call: 0151 547 7997

    Email: hello@curveballsolutions.com

    Calls may be monitored and recorded for training purposes

    Download Team Viewer

    Curveball_SolCurveball Solutions@Curveball_Sol·
    26 Feb

    We're busting some Friday moves today as our colleague John's (@Frostietheboss) super talented daughter @codyfrostmusic releases her track 'verbal warnings'.

    Check it out 👏🏻👏🏻#codyfrostmusic

    cody frost - verbal warnings (official video) https://youtu.be/UWxOR3zgiE4 via @YouTube

    Reply on Twitter 1365252733138329600Retweet on Twitter 13652527331383296001Like on Twitter 13652527331383296004Twitter 1365252733138329600
    Load More...
    • Terms and Conditions
    • Privacy & Cookies
    Copyright 2021 | All Rights Reserved
    • Home
    • About Us
    • Services
      • Unified Comms
        • Mobile
        • Connectivity
        • Digital Services
        • Telecoms
      • Business Continuity
        • Data Backup & Disaster Recovery
        • IT Support
        • IT Security
        • IT Health Check
      • Utility Expenses
        • Energy
        • Water
      • Fleet and Asset Management
        • Tracking & Telematics
        • Dash Cams
        • M2M and IoT
        • CCTV
    • Partners
    • Articles
    • Limited Offer
    • Contact Us
    Curveball Solutions
    • Unified Comms
    • Business Continuity
    • Tracking & Telematics
    • Dash Cams
    • CCTV
    • Our brochure

      This site uses cookies: Find out more.