IT Support, here when you need it
From £17.50 +VAT per user
Ideal for small to medium sized businesses and internal IT teams, our IT Support packages offer cost-effective yet unlimited support with 24/7 monitoring of your IT infrastructure and systems.
As part of your Managed IT Solution, we take care of every aspect of your IT strategy – including core components such as your IT infrastructure, network, cybersecurity, business applications and ongoing support needs.
What our customers say
Lincolnshire Army Cadet Force
Curveball Solutions look after our Mobiles, Fixed Lines, Broadband and IT Support. We chose Curveball as they already supply services to other Cadet Forces in our region and we like the idea of having all of our services with one provider.
We receive regular face to face account reviews from Callum and have no hesitation in contacting any of the Support Team if we encounter any issues. I would recommend giving Curveball Solutions a chance to look at your infrastructure to see where they can help.
Cadet Executive Officer
Contact Security UK
We have been using Curveball for many years, we recently moved from a serviced office to an unserviced office so we needed a whole system including separate voice and data lines. Colin & the Curveball team designed and installed everything all within a one week window to minimise downtime during our move.
No job is too small and they always go the extra mile whenever we need assistance so would happily recommend their services to anyone looking to move over to a VOIP telephone system or outsourced IT Support.
St John Bosco Arts College
Curveball have managed our school mobile phone account for over 10 years now, and I would have no hesitation in recommending them to other schools or businesses.
If ever I need to make amendments to my account or request reports, I always know that they are only a phone call away and will action these at the earliest opportunity.
By managing our account effectively and always being on top of our charges, I know I am in safe hands. This takes a lot of pressure off and lets me get back to doing more important things.
Nationwide Fire Sprinklers
Nationwide Fire Sprinklers have been happy customers of Curveball for many years. What started out as the provision of a new telephone system soon turned into a multiple product solution. Not only do we entrust Curveball with our in-house telephony, they have also provided us with a brilliant mobile phone package, a cloud-based backup facility and have helped us underpin our business with a highly reliable leased line.
In a world defined by the effective use of technology, it is of great reassurance to work with a partner such as Curveball. Not only does their product range continue to develop helping you link together the vital pieces of business, you’re never overlooked as people. From Sales, Account Management and Support, every single member of the Curveball team will go above and beyond to ensure that they deliver the highest levels of customer service.
Would I recommend Curveball? Without hesitation.
M & A Pharmachem
Our previous IT Support was on an ad hoc basis with unpredictable costs and variable service levels. Curveball Solutions originally provided our telephony services and after just 8 months we decided to add a full IT support package knowing we could trust Curveball to look after us.
We now have dedicated high-quality Support Engineers, a Help Desk that is responsive and Account Managers that are always available when we need them. We enjoy a strategic partnership with Curveball Solutions and I would recommend giving them the opportunity to review your business requirements.
All About Food
I couldn’t be happier with the service we have received from Curveball. There is always the concern with any new supplier that they will promise the world to secure the business, and then disappear once the contract is signed.
This has definitely not been the case with Curveball and there are 3 key elements to this; the Engineers who set up our phone system combined expertise with an excellent work ethic and made sure that all our needs from a systems perspective were met; the Support Team have been quick to respond to any required changes to the system since the initial setup; and our Account Manager has been very helpful from the time we first made contact through to now in our ongoing relationship. Curveball has proven themselves to not only be highly capable but also to have good values as a business.
As a family business, we had used a well-known multinational company for our landlines and broadband and a local company for our mobile phones for many years. On the recommendation, we moved everything to Curveball Solutions.
The service that they provide is second to none and we couldn’t wish for a better ‘solution’ to all our problems.
They have been unfailingly helpful, providing a level of friendly, informed and competent support that has come as a refreshing and welcome change from the ineffectual service we had from our previous suppliers. We cannot thank Curveball Solutions enough.
St Patrick’s Catholic Primary School
We had organised to use Curveball Solutions as our telephone systems provider from July 2022 onwards, after an issue with our existing supplier having no phone service at all for 3 weeks in May 2022. The team at Curveball were quick to offer us help and support.
Within the 3 weeks of service loss with our current provider, Curveball successfully managed to organise installation and setup of our new system as well as training and porting all our services over from our existing supplier (within the same period we had no resolution to our existing issue). Within less than a month we had a fully operational phone system, which in itself is a functional, well-made user-friendly system.
In the short time we have worked with Curveball, we have found them to be extremely helpful, supportive and have gone out of their way to assist us. I would recommend Curveball for phone solutions and we will be looking at the other services they offer, for ourselves in the future.
School Business Manager
IT Support features at a glance
IT Support service key benefits
IT Support Feature List
Choose the right IT Support Package for your business before selecting any Add-On services required.
|IT Support Packages||Business Support From £17.50||Business Support+ From £20.00|
|Unlimited Telephone Support||✔||✔|
|Unlimited Email Support||✔||✔|
|Software & Device Inventory & Audits||✔||✔|
|Centralised Software Installation||✔||✔|
|Non-Disruptive & Direct Remote Access||✔||✔|
|Task Automation & Scripting||✔||✔|
|Helpdesk & Chat||✔||✔|
|Mac OS X Compatible||✔||✔|
|Microsoft Windows Patches, Service Packs, Updates||Windows Only||Windows Only|
|Non Windows Software Updates||Windows Only||Windows Only|
|Narrow detection, isolation & patching integration||✔||✔|
|Antimalware, antispyware and antiphishing||✔|
|Protection against zero-day exploits||✔|
|Protection against unknown malware and targeted attacks||✔|
|100% process attestation||✔|
|Content based email filtering||Exchange|
|IDS / HIPS||✔|
|URL filtering by category||✔|
|Web browsing monitoring||✔|
|Advanced disinfection and remediation tools||✔|
|Realtime Policy enforcement & updates||✔|
|Unmanaged Device Discovery||✔|
|Real-time reporting and alerting||✔|
|Execution graphs for forensic analysis||✔|
|Managed Threat Hunting Service||✔|
|Virtual systems compatible||✔|
|Printer Support||+ Add-On Available|
|Mailbox Support||+ Add-On Available|
|Network Support and Monitoring||+ Add-On Available|
|Cloud Back Up||+ Add-On Available|
|Server Virtualisation||+ Add-On Available|
Why choose Curveball Solutions?
Simplifying Business Since 1998
Here at Curveball Solutions, we can help your business in a variety of ways. We offer a range of IT Services & Solutions including Cloud Computing, Cloud Hosted Telephony, Cloud Backups, IT Security, Remote Network Monitoring, Connectivity Solutions, Wireless Leased Lines, Backup & Disaster Recovery, Fleet & Asset Management, Infrastructure Management and 3cx Phone Systems, plus lots more – all fully bespoke to your businesses needs. Contact us today to see how we can help your business!
IT Support Across The North West & UK
We are based in Merseyside and work with an extensive range of clients across Liverpool, Ormskirk, Warrington, Greater Manchester and across the UK. We offer all our IT support services on a remote basis and can arrange site visits on request.