IT Support for Business

Remote IT Support For SME’s & In-House Teams Across The UK

IT Support, here when you need it

Ideal for small to medium sized businesses and internal IT teams, our IT Support packages offer cost-effective yet unlimited support with 24/7 monitoring of your IT infrastructure and systems.

As part of your Managed IT Solution, we take care of every aspect of your IT strategy – including core components such as your IT infrastructure, network, cybersecurity, business applications and ongoing support needs.

IT Support Packages

Free IT Health Check

Simply priced

Our simply priced IT Support packages are designed to reduce your costs, stress and disruption to your business allowing you to benefit from increased capabilities, efficiencies and improved productivity.

Everything covered

We cover everything from preventative maintenance and updates to systems and remote management tools. With Curveball, you can be sure we’ll have every one of your IT management bases covered.

IT experts on stand by

We will be on stand-by for when you need some extra IT support. Whether you need a new user or printer setup, have forgotten a password or an application is crashing, our technical experts will be on hand. Support requests can be sent by telephone or email direct to our support team.

Ongoing monitoring and detection

As your virtual IT department, we can help ensure that your systems are available and ready to perform, allowing you to focus on growing your business. Our experienced technical team will detect and help to resolve network issues before they can escalate and disrupt your work.

What our customers say

M & A Pharmachem

Our previous IT Support was on an ad hoc basis with unpredictable costs and variable service levels. Curveball Solutions originally provided our telephony services and after just 8 months we decided to add a full IT support package knowing we could trust Curveball to look after us.

We now have dedicated high-quality Support Engineers, a Help Desk that is responsive and Account Managers that are always available when we need them. We enjoy a strategic partnership with Curveball Solutions and I would recommend giving them the opportunity to review your business requirements.

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Simon Walsh

Contact Security UK

We have been using Curveball for many years, we recently moved from a serviced office to an unserviced office so we needed a whole system including separate voice and data lines. Colin & the Curveball team designed and installed everything all within a one week window to minimise downtime during our move.

No job is too small and they always go the extra mile whenever we need assistance so would happily recommend their services to anyone looking to move over to a VOIP telephone system or outsourced IT Support.

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Phil Cole

Finance Director

All About Food

I couldn’t be happier with the service we have received from Curveball. There is always the concern with any new supplier that they will promise the world to secure the business, and then disappear once the contract is signed.

This has definitely not been the case with Curveball and there are 3 key elements to this; the Engineers who set up our phone system combined expertise with an excellent work ethic and made sure that all our needs from a systems perspective were met; the Support Team have been quick to respond to any required changes to the system since the initial setup; and our Account Manager has been very helpful from the time we first made contact through to now in our ongoing relationship. Curveball has proven themselves to not only be highly capable but also to have good values as a business.

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Paddy Gaul

Finance Associate

Willis Bros

As a family business, we had used a well-known multinational company for our landlines and broadband and a local company for our mobile phones for many years. On the recommendation, we moved everything to Curveball Solutions.

The service that they provide is second to none and we couldn’t wish for a better ‘solution’ to all our problems.

They have been unfailingly helpful, providing a level of friendly, informed and competent support that has come as a refreshing and welcome change from the ineffectual service we had from our previous suppliers. We cannot thank Curveball Solutions enough.

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Maria Latham

Office Manager

Briton Engineering Developments

I consider Curveball Solutions to be my number one “go-to” company for anything to do with our telecoms and network needs.
The team are always on hand for any queries I have with very quick solutions! The price is great too!!

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Richard Platt

Manager

Nationwide Fire Sprinklers

Nationwide Fire Sprinklers have been happy customers of Curveball for many years. What started out as the provision of a new telephone system soon turned into a multiple product solution. Not only do we entrust Curveball with our in-house telephony, they have also provided us with a brilliant mobile phone package, a cloud-based backup facility and have helped us underpin our business with a highly reliable leased line.

In a world defined by the effective use of technology, it is of great reassurance to work with a partner such as Curveball. Not only does their product range continue to develop helping you link together the vital pieces of business, you’re never overlooked as people. From Sales, Account Management and Support, every single member of the Curveball team will go above and beyond to ensure that they deliver the highest levels of customer service.
Would I recommend Curveball? Without hesitation.

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Craig Gilliver

Associate Director

Lincolnshire Army Cadet Force

Curveball Solutions look after our Mobiles, Fixed Lines, Broadband and IT Support. We chose Curveball as they already supply services to other Cadet Forces in our region and we like the idea of having all of our services with one provider.

We receive regular face to face account reviews from Callum and have no hesitation in contacting any of the Support Team if we encounter any issues. I would recommend giving Curveball Solutions a chance to look at your infrastructure to see where they can help.

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Major DC Mullock

Cadet Executive Officer

St John Bosco Arts College

Curveball have managed our school mobile phone account for over 10 years now, and I would have no hesitation in recommending them to other schools or businesses.

If ever I need to make amendments to my account or request reports, I always know that they are only a phone call away and will action these at the earliest opportunity.

By managing our account effectively and always being on top of our charges, I know I am in safe hands. This takes a lot of pressure off and lets me get back to doing more important things.

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Helen McCowen

Finance Manager

St Patrick’s Catholic Primary School

We had organised to use Curveball Solutions as our telephone systems provider from July 2022 onwards, after an issue with our existing supplier having no phone service at all for 3 weeks in May 2022. The team at Curveball were quick to offer us help and support.

Within the 3 weeks of service loss with our current provider, Curveball successfully managed to organise installation and setup of our new system as well as training and porting all our services over from our existing supplier (within the same period we had no resolution to our existing issue). Within less than a month we had a fully operational phone system, which in itself is a functional, well-made user-friendly system.

In the short time we have worked with Curveball, we have found them to be extremely helpful, supportive and have gone out of their way to assist us. I would recommend Curveball for phone solutions and we will be looking at the other services they offer, for ourselves in the future.

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Paul McKenna

School Business Manager

Request a Free IT Audit

To find out more or to request a free IT Audit, contact our experts today!

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IT Support features at a glance

Unlimited support

Unlimited support requests via telephone and email to our Support Desk

Budget friendly

Monthly contract with no hidden costs

Reliable service

Service Level Agreements on response & resolution times

Remote assistance

Fast IT Support delivered using remote access technology

Client discounts

If an onsite visit is needed, our IT Support customers enjoy discounted rates

24/7 Monitoring

Live Health Check with 24/7 device monitoring

IT Support service key benefits

Simple and secure, we help keep your IT systems safe allowing you to focus on your business and growth

Saves you the time and expense of hiring and training your own IT resource

Gain the advantage over your competitors with increased technical expertise

Better budgeting with predictable monthly payments

Free bespoke IT Strategy report

Talk To An IT Expert

Peace of mind

Enjoy peace of mind by outsourcing your IT Support to Curveball Solutions, a partner with over two decades of technology expertise.

Confidence

You can be confident that we can manage your IT giving you the freedom to focus on what you do best.

IT Support Packages

Choose the right IT Support Package for your business before selecting any Add-On services required.

Curveball IT Support Packages	Curveball CS10+1 Value Support	Curveball CS30+3 Business Support	Curveball CS50+5 Premium Support
Price per seat	£35.00 / month	£33.00 / month	£31.50 / month
EUC
Number of Users	10-30 users	30-50 users	50-100 users
Desktop support with MS ecosystem	✔	✔	✔
Secure remote monitoring & management	✔	✔	✔
Patch management	✔	✔	✔
Backup for 365* User environments (up to 50Gb)	✔	✔	✔
Infrastructure
AD & Entra management with compliance*	✔	✔	✔
Email support	✔	✔	✔
365 management**	✔	✔	✔
DNS/DHCP/Server	✔ (x1 Server)	✔ (x3 Server)	✔ (x5 Server)
Network support	✔ (x1 Device)	✔ (x3 Device)	✔ (x5 Device)
Wi-Fi support	✔ (x2 Devices)	✔ (x6 Devices)	✔ (x10 Devices)
Cyber
EDR/Anti-Virus	✔	✔	✔
MDM/Intune*	✔ (x20 Devices)	✔ (x60 Devices)	✔ (x100 Devices)
UC
MS Teams support*	✔	✔	✔
Multi-Factor-Authentication*	✔	✔	✔
Router/Firewall support	✔	✔	✔

IT Support for Business

Remote IT Support For SME’s & In-House Teams Across The UK

IT Support, here when you need it

Simply priced

Everything covered

IT experts on stand by

Ongoing monitoring and detection

What our customers say

M & A Pharmachem

Contact Security UK

All About Food

Willis Bros

Briton Engineering Developments

Nationwide Fire Sprinklers

Lincolnshire Army Cadet Force

St John Bosco Arts College

St Patrick’s Catholic Primary School

Request a Free IT Audit

IT Support features at a glance

Unlimited support

Budget friendly

Reliable service

Remote assistance

Client discounts

24/7 Monitoring

IT Support service key benefits

Simple and secure, we help keep your IT systems safe allowing you to focus on your business and growth

Saves you the time and expense of hiring and training your own IT resource

Gain the advantage over your competitors with increased technical expertise

Better budgeting with predictable monthly payments

Free bespoke IT Strategy report

Peace of mind

Confidence

IT Support Packages

Choose the right IT Support Package for your business before selecting any Add-On services required.

Why choose Curveball Solutions?

Award winning customer service and digital knowledge

More than two decades experience in IT and Communications

More than of half our staff are highly trained support specialists

As an SME we are agile, responsive and can act quickly to resolve your challenges

Long term client partnerships lie at the heart of our business

For reliable, expert guidance and advice, without the hard sell

IT Support Across The North West & UK

IT Support Frequently Asked Questions

Why do businesses need IT Support?

What is included with IT Support?

What does an IT support company do?

Can you support me with IT infrastructure?

How many times can we use your support services in a month?

When happens when we need IT support?

Do we need to be a local business to benefit from your IT support services?

Is IT Support the same as help desk?

How much do your IT Support packages cost?

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