IT Support for Business

Remote IT Support For SME’s & In-House Teams Across The UK

From only £17.50 +VAT per user

IT Support, here when you need it

From £17.50 +VAT per user

Ideal for small to medium sized businesses and internal IT teams, our IT Support packages offer cost-effective yet unlimited support with 24/7 monitoring of your IT infrastructure and systems.

As part of your Managed IT Solution, we take care of every aspect of your IT strategy – including core components such as your IT infrastructure, network, cybersecurity, business applications and ongoing support needs.

IT Support Packages

Free IT Health Check

Simply priced

Our simply priced IT Support packages are designed to reduce your costs, stress and disruption to your business allowing you to benefit from increased capabilities, efficiencies and improved productivity.

Everything covered

We cover everything from preventative maintenance and updates to systems and remote management tools. With Curveball, you can be sure we’ll have every one of your IT management bases covered.

IT experts on stand by

We will be on stand-by for when you need some extra IT support. Whether you need a new user or printer setup, have forgotten a password or an application is crashing, our technical experts will be on hand. Support requests can be sent by telephone or email direct to our support team.

Ongoing monitoring and detection

As your virtual IT department, we can help ensure that your systems are available and ready to perform, allowing you to focus on growing your business. Our experienced technical team will detect and help to resolve network issues before they can escalate and disrupt your work.

What our customers say

Willis Bros

As a family business, we had used a well-known multinational company for our landlines and broadband and a local company for our mobile phones for many years. On the recommendation, we moved everything to Curveball Solutions.

The service that they provide is second to none and we couldn’t wish for a better ‘solution’ to all our problems.

They have been unfailingly helpful, providing a level of friendly, informed and competent support that has come as a refreshing and welcome change from the ineffectual service we had from our previous suppliers. We cannot thank Curveball Solutions enough.

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Maria Latham

Office Manager

Briton Engineering Developments

I consider Curveball Solutions to be my number one “go-to” company for anything to do with our telecoms and network needs.
The team are always on hand for any queries I have with very quick solutions! The price is great too!!

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Richard Platt

Manager

All About Food

I couldn’t be happier with the service we have received from Curveball. There is always the concern with any new supplier that they will promise the world to secure the business, and then disappear once the contract is signed.

This has definitely not been the case with Curveball and there are 3 key elements to this; the Engineers who set up our phone system combined expertise with an excellent work ethic and made sure that all our needs from a systems perspective were met; the Support Team have been quick to respond to any required changes to the system since the initial setup; and our Account Manager has been very helpful from the time we first made contact through to now in our ongoing relationship. Curveball has proven themselves to not only be highly capable but also to have good values as a business.

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Paddy Gaul

Finance Associate

Contact Security UK

We have been using Curveball for many years, we recently moved from a serviced office to an unserviced office so we needed a whole system including separate voice and data lines. Colin & the Curveball team designed and installed everything all within a one week window to minimise downtime during our move.

No job is too small and they always go the extra mile whenever we need assistance so would happily recommend their services to anyone looking to move over to a VOIP telephone system or outsourced IT Support.

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Phil Cole

Finance Director

Lincolnshire Army Cadet Force

Curveball Solutions look after our Mobiles, Fixed Lines, Broadband and IT Support. We chose Curveball as they already supply services to other Cadet Forces in our region and we like the idea of having all of our services with one provider.

We receive regular face to face account reviews from Callum and have no hesitation in contacting any of the Support Team if we encounter any issues. I would recommend giving Curveball Solutions a chance to look at your infrastructure to see where they can help.

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Major DC Mullock

Cadet Executive Officer

Nationwide Fire Sprinklers

Nationwide Fire Sprinklers have been happy customers of Curveball for many years. What started out as the provision of a new telephone system soon turned into a multiple product solution. Not only do we entrust Curveball with our in-house telephony, they have also provided us with a brilliant mobile phone package, a cloud-based backup facility and have helped us underpin our business with a highly reliable leased line.

In a world defined by the effective use of technology, it is of great reassurance to work with a partner such as Curveball. Not only does their product range continue to develop helping you link together the vital pieces of business, you’re never overlooked as people. From Sales, Account Management and Support, every single member of the Curveball team will go above and beyond to ensure that they deliver the highest levels of customer service.
Would I recommend Curveball? Without hesitation.

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Craig Gilliver

Associate Director

M & A Pharmachem

Our previous IT Support was on an ad hoc basis with unpredictable costs and variable service levels. Curveball Solutions originally provided our telephony services and after just 8 months we decided to add a full IT support package knowing we could trust Curveball to look after us.

We now have dedicated high-quality Support Engineers, a Help Desk that is responsive and Account Managers that are always available when we need them. We enjoy a strategic partnership with Curveball Solutions and I would recommend giving them the opportunity to review your business requirements.

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Simon Walsh

St Patrick’s Catholic Primary School

We had organised to use Curveball Solutions as our telephone systems provider from July 2022 onwards, after an issue with our existing supplier having no phone service at all for 3 weeks in May 2022. The team at Curveball were quick to offer us help and support.

Within the 3 weeks of service loss with our current provider, Curveball successfully managed to organise installation and setup of our new system as well as training and porting all our services over from our existing supplier (within the same period we had no resolution to our existing issue). Within less than a month we had a fully operational phone system, which in itself is a functional, well-made user-friendly system.

In the short time we have worked with Curveball, we have found them to be extremely helpful, supportive and have gone out of their way to assist us. I would recommend Curveball for phone solutions and we will be looking at the other services they offer, for ourselves in the future.

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Paul McKenna

School Business Manager

St John Bosco Arts College

Curveball have managed our school mobile phone account for over 10 years now, and I would have no hesitation in recommending them to other schools or businesses.

If ever I need to make amendments to my account or request reports, I always know that they are only a phone call away and will action these at the earliest opportunity.

By managing our account effectively and always being on top of our charges, I know I am in safe hands. This takes a lot of pressure off and lets me get back to doing more important things.

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Helen McCowen

Finance Manager

Request a Free IT Audit

To find out more or to request a free IT Audit, contact our experts today!

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IT Support features at a glance

Unlimited support

Unlimited support requests via telephone and email to our Support Desk

Budget friendly

Monthly contract with no hidden costs

Reliable service

Service Level Agreements on response & resolution times

Remote assistance

Fast IT Support delivered using remote access technology

Client discounts

If an onsite visit is needed, our IT Support customers enjoy discounted rates

24/7 Monitoring

Live Health Check with 24/7 device monitoring

IT Support service key benefits

Simple and secure, we help keep your IT systems safe allowing you to focus on your business and growth

Saves you the time and expense of hiring and training your own IT resource

Gain the advantage over your competitors with increased technical expertise

Better budgeting with predictable monthly payments

Free bespoke IT Strategy report

Talk To An IT Expert

Peace of mind

Enjoy peace of mind by outsourcing your IT Support to Curveball Solutions, a partner with over two decades of technology expertise.

Confidence

You can be confident that we can manage your IT giving you the freedom to focus on what you do best.

IT Support Packages

Choose the right IT Support Package for your business before selecting any Add-On services required.

IT Support Packages	Business Support From £17.50	Business Support+ From £20.00
Systems Management	✔	✔
Unlimited Telephone Support	✔	✔
Unlimited Email Support	✔	✔
Software & Device Inventory & Audits	✔	✔
Centralised Software Installation	✔	✔
Non-Disruptive & Direct Remote Access	✔	✔
Task Automation & Scripting	✔	✔
Helpdesk & Chat	✔	✔
Ransomware Detection	✔	✔
Windows Compatible	✔	✔
Mac OS X Compatible	✔	✔
Patch Management	✔	✔
Microsoft Windows Patches, Service Packs, Updates	Windows Only	Windows Only
Non Windows Software Updates	Windows Only	Windows Only
Narrow detection, isolation & patching integration	✔	✔
Patching Roll-back	✔	✔
Adaptive Defense 360 (AV and Endpoint Protection)		✔
Antimalware, antispyware and antiphishing		✔
Protection against zero-day exploits		✔
Protection against unknown malware and targeted attacks		✔
100% process attestation		✔
Anti-Tamper		✔
Email protection		✔
Anti-Spam protection		Exchange
Content based email filtering		Exchange
Firewall		✔
IDS / HIPS		✔
Web protection		✔
URL filtering by category		✔
Web browsing monitoring		✔
Advanced disinfection and remediation tools		✔
Centralized quarantine		✔
Device Isolation		✔
Realtime Policy enforcement & updates		✔
Unmanaged Device Discovery		✔
Real-time reporting and alerting		✔
Execution graphs for forensic analysis		✔
Managed Threat Hunting Service		✔
Virtual systems compatible		✔
Available Add Ons
Printer Support	+ Add-On Available
Mailbox Support	+ Add-On Available
Network Support and Monitoring	+ Add-On Available
Cloud Back Up	+ Add-On Available
Server Virtualisation	+ Add-On Available

Why choose Curveball Solutions?

Award winning customer service and digital knowledge

More than two decades experience in IT and Communications

More than of half our staff are highly trained support specialists

As an SME we are agile, responsive and can act quickly to resolve your challenges

Long term client partnerships lie at the heart of our business

For reliable, expert guidance and advice, without the hard sell

IT Support Across The North West & UK

We are based in Merseyside and work with an extensive range of clients across the UK, We support businesses from Liverpool to Glasgow, Manchester to Newcastle, Swansea to Birmingham and Oxford to Cambridge! We offer all our IT Support services on a remote basis and can arrange site visits on request.

IT Support Frequently Asked Questions

IT Support is crucial to the effective day to day operations of your business. We have summarised the main benefits our clients find:

Users have day to day support – your staff always have someone on hand to assist with their day to day IT support queries, from simple tasks to more complicated infrastructure questions.
IT team can focus on existing work – your internal IT team are often consumed with enough work and that’s where we can help. We can assist with ad-hoc and reactive maintenance of your IT systems and they can keep working on their planned tasks.
More cost effective than recruiting / training internal team – some companies like to use us as their outsourced IT department, giving them much better flexibility and no need to worry about the ongoing learning and development of the latest IT technologies.
Continuity for support no holidays – we’re always available 24/7 so there’s no need to worry about what to do if your IT department are on holiday or off sick.
Access to wide range of technical expertise – given the size of our team we have a wealth of experience and knowledge and we pass this onto our clients. There’s no IT system our team hasn’t seen so we’re well equipped to support you no matter the problem.

You can view the details within our IT support packages here.

The main purpose is to support your business with your IT needs. This includes anything from setting up new computers, ongoing patches / updates to day to day help through our support desk.

Our support desk is monitored 24/7 and comes with unlimited support meaning we truly act as an extension to your business. We also offer optional extra services for added resilience and protection such as data backup and cyber security.

In summary the right IT support service will eliminate errors and downtime ensuring your business can remain operational and effective.

The short answer is yes. The first step would be to review and audit your existing IT infrastructure and determine whether it matches your business objectives. We know that existing infrastructures can have limitations e.g. access, scalability, remote working etc. therefore offering IaaS as alternative can be a better solution.

We offer unlimited support requests with a fixed monthly fee, so there’s no need to worry about how often you can contact us. We know from experience that this peace of mind is what business owners and IT teams want.

When you need IT support you can simply call our expert team or raise a ticket via the system. All tickets will be responded to within 30 minutes by our dedicated UK based team.

We’re remote IT specialists meaning that we can work anywhere in the world. In order for us to work this way your critical infrastructure would need to be supported through cloud. If you’re unsure about this contact our experts today.

Put simply, yes. Our IT support packages operate using a help desk ticketing system to ensure that we keep track of your requests and can respond in detail covering all of your issues. This is useful because it allows us to identify any repeat issues and therefore offer longer term solutions to ensure that they don’t happen again.

We offer business support and business support plus packages for SME’s & In-House teams across the UK. Starting from £17.50 per user we offer a fixed monthly fee and unlimited support requests – see more information here.

IS YOUR CONFIDENTIAL DATA ON THE DARK WEB?

IS YOUR CONFIDENTIAL DATA ON THE DARK WEB?

IT Support for Business

Remote IT Support For SME’s & In-House Teams Across The UK

From only £17.50 +VAT per user

IT Support, here when you need it

Simply priced

Everything covered

IT experts on stand by

Ongoing monitoring and detection

What our customers say

Willis Bros

Briton Engineering Developments

All About Food

Contact Security UK

Lincolnshire Army Cadet Force

Nationwide Fire Sprinklers

M & A Pharmachem

St Patrick’s Catholic Primary School

St John Bosco Arts College

Request a Free IT Audit

IT Support features at a glance

Unlimited support

Budget friendly

Reliable service

Remote assistance

Client discounts

24/7 Monitoring

IT Support service key benefits

Simple and secure, we help keep your IT systems safe allowing you to focus on your business and growth

Saves you the time and expense of hiring and training your own IT resource

Gain the advantage over your competitors with increased technical expertise

Better budgeting with predictable monthly payments

Free bespoke IT Strategy report

Peace of mind

Confidence

IT Support Packages

Choose the right IT Support Package for your business before selecting any Add-On services required.

Why choose Curveball Solutions?

Award winning customer service and digital knowledge

More than two decades experience in IT and Communications

More than of half our staff are highly trained support specialists

As an SME we are agile, responsive and can act quickly to resolve your challenges

Long term client partnerships lie at the heart of our business

For reliable, expert guidance and advice, without the hard sell

IT Support Across The North West & UK

IT Support Frequently Asked Questions

Get in Touch

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