With so many businesses outsourcing some or all of their IT Support, here we summarise some of the key points to consider.
How does outsourced IT Support work?
Organisations will partner with an IT specialist MSP (Managed Service Provider), who will offer a subscription plan that includes service level agreements. Put simply, your MSP would become your IT department proactively, managing updates and resolving IT issues. Alternatively, your MSP could provide support to your in-house IT department, providing additional specialist technical expertise.
When considering outsourcing IT Support, what should businesses ask themselves?
Are we experiencing ongoing tech problems?
Poor network speeds, slow computers or a network crash (which will usually occur at the worst possible time!) can all result in costly downtime. However, with the right ongoing preventative maintenance and monitoring, these sorts of issues can be avoided, stopping expensive problems before they start.
All technology will experience problems at some point; if this is a continuous problem, partnering with an experienced IT Support MSP is the answer.
Can I afford to hire in-house IT resources?
Maintaining an onsite IT team is an expensive business. The average salary for an IT Manager in the UK is £40’463, not to mention the costs of recruitment, training, pensions and tax – and that’s just one employee.
With an outsourced IT solution, you save the time and expense of hiring additional in-house IT staff whilst benefiting from easy access to a range of specialist technical expertise. Your IT partner will also be there to provide support when your onsite IT staff are unavailable.
Is my IT budget inconsistent?
Not only is the price of tech always changing (and if not managed can easily escalate), reactive IT Support costs to resolve unexpected problems can be expensive and unpredictable.
With an external IT Support partner in place, a flat-rate monthly fee means that your budgets become more predictable, reducing your overall costs and overheads.
Do I have data on my network that’s too important to lose?
Did you know that the chances of a medium-sized business experiencing a cyber security attack is 65%? With cybercriminals constantly developing new hacks as well as GDPR and data protection regulations to think about, disaster planning procedures have become business-critical.
Choose an IT Support plan that includes IT Security, ideally a robust, best-in-class solution that is adaptive to the latest threats. In addition, the right MSP will be able to offer a Business Continuity Plan with Disaster Recovery solutions designed to fit your business needs and mitigate future risks.
Why are so many businesses outsourcing IT Support?
1. Lower costs
The main reason we see businesses making the switch to an external IT Support partner is to make cost savings. This is one of the central reasons regardless of a company’s size.
Compared to in-house costs that include recruitment, ongoing training, salary, tax and National Insurance, as well as the additional costs of specialist expertise as required, the savings made by outsourcing IT Support can be significant.
2. Access to specialist technical capabilities
By outsourcing IT Support to a reputable MSP, businesses instantly gain an IT Department with a range of specialist technical expertise plus experience in helping multiple clients solve a diverse range of problems. This increased technical expertise allows businesses to gain an advantage over their competitors as they benefit from increased capabilities, efficiencies and improved productivity.
3. Access to the latest tech know-how
Technology is advancing and transforming at an ever-increasing rate and business IT is no exception. We see many growth companies keen to access the latest tech and applications to take advantage of efficiencies and stay ahead of the competition.
IT Support MSP’s provide massive value to businesses who want to stay ahead of the game or even just to keep up. MSP’s offer their partners invaluable access to a team of specialists who monitor and advise on the benefits of the latest tech advances.
4. Reduce the risks
By partnering with an IT Support MSP who provides ongoing preventative maintenance, you will reduce the number of technical issues experienced as well as the impact of downtime on your business. Plus, should a crisis arise, someone else is responsible for getting your systems up and running as quickly as possible.
5. Take advantage of freed up resources / refocus on priorities
All businesses have limited time and resources to work with, outsourcing your IT Support frees up valuable time and resources that can be better allocated to processes that improve your business and help it grow.
Outsourcing IT Support to a reputable MSP gives you the confidence that your IT is in capable hands, allowing you to focus on what your business does best.
In-house IT Support
|Resource available on site||Expensive|
|They know your systems||Recruitment|
|Employees available for other projects||Absence through holidays or illness|
|Continuous training costs|
Outsourced IT Support
|Cost effective||Not on site - remote support & onsite visits available|
|Predictable costs||Trust – ensure you partner with an experienced MSP|
|Access to specialist technical know how|
|Freed up resources|
What should an IT Support Contract include?
- Ticketing / Case Management system
- Agreed Response Times
- Hours of cover
- Ongoing Maintenance
- Any Exclusions
Why choose Curveball Solutions as your outsourced IT Support provider?
- Peace of mind: By outsourcing your IT Support to Curveball Solutions, you are partnering with a company that is Microsoft Silver Partner accredited and has over 20 years of technology expertise.
- Confidence: You can be confident that while we are managing your IT, you can focus on what you do best.
Our simply priced IT Support packages are designed to reduce your costs, stress and disruption to your business, allowing you to benefit from increased capabilities, efficiencies and improved productivity.